Privacy Policy 09win

1. Information We Collect

09win collects various categories of information from players to ensure the platform runs properly, transactions are processed smoothly, and every account meets the required licensing standards.

Information you provide directly:

• Full name as stated on your identity card (MyKad) or passport
• Date of birth to verify that you are 21 years of age or older
• Identity card number (MyKad) or passport number
• Email address and mobile phone number
• Account password (stored in encrypted form — not viewable by anyone)
• E-wallet account details (Touch 'n Go eWallet, DuitNow, Boost, ShopeePay) for deposit and withdrawal purposes
• Online banking account details (FPX) where applicable
• Crypto wallet address if you use USDT, BTC or ETH

Information collected automatically:

• IP address and device information (operating system, browser type)
• Game activity logs and betting records
• Login and logout times
• Deposit and withdrawal transaction records
• Cookie data and session identifiers

2. Purpose of Personal Data Use

Every piece of information we collect has a clear and legitimate purpose. 09win uses your data for the following purposes:

• Identity verification (KYC): To confirm you meet the age requirement of 21 years and above and to verify your identity in compliance with international licensing requirements.
• Transaction processing: To process deposits from RM20 and withdrawals from RM100 within 30 minutes to 3 hours.
• Account management: To manage your 09win account, including welcome bonuses, VIP programme and betting history.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering (AML) and duplicate account usage.
• Customer support: To provide 24/7 assistance via live chat and email in Malay and English.
• Responsible gambling: To monitor betting patterns and identify players who may need assistance or betting limits.
• Service improvement: To analyse aggregated usage data in order to improve the platform experience.
• Promotional communications: To inform you about bonuses, promotions and platform updates — you may unsubscribe at any time.

3. Sharing Information With Third Parties

09win does not sell or rent your personal data to any third party for marketing purposes. However, there are limited circumstances where data sharing is necessary:

• Payment providers: Minimal transaction data is shared with the e-wallet providers and banks you use, solely to process your transactions. This includes Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and crypto platforms.
• Game software providers: Game session information is shared with licensed game providers offering games on our platform to ensure game integrity.
• Law enforcement bodies: If required by a competent authority or through a valid court order, we may be required to disclose certain information.
• Auditors and licensing bodies: Certain information may be shared with our international licensing body as part of compliance and audit requirements.

All third parties that receive your data are bound by confidentiality agreements and must comply with privacy standards comparable to our own.

4. Technical Security & Encryption

Protecting player data is a core technical priority at 09win. We invest in robust security infrastructure to ensure your information is safe at all times.

• 256-bit SSL/TLS encryption is used for all communication between your browser and our servers
• Passwords are stored using a one-way hashing function — we cannot see your actual password
• Servers are housed in high-grade data centres with physical and digital access controls
• Intrusion detection systems (IDS) run at all times to monitor suspicious activity
• Security testing and vulnerability assessments are conducted regularly by independent third parties
• Two-factor authentication (2FA) is available as an added security layer for your account

5. Cookies & Tracking Technologies

Like most online platforms, 09win uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored on your device by your web browser.

Types of cookies we use:

• Session Cookies: Required to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Store your language settings and display preferences so you do not need to reset them each time you log in.
• Analytics Cookies: Collect usage data anonymously to help us understand how players interact with the platform and identify areas for improvement.
• Security Cookies: Help detect and prevent unauthorised access to your account.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality. Cookies required for security cannot be disabled without affecting your access.

6. Your Rights as a Player

09win respects and upholds your rights over your personal data. As a registered player, you have the following rights:

• Right of Access: You may request a copy of the personal data we hold relating to your account.
• Right of Rectification: If any of your information is inaccurate or outdated, you may request a correction through customer support.
• Right of Erasure: In certain circumstances permitted by law, you may request the deletion of your personal data.
• Right to Object to Processing: You may object to the processing of your data for certain purposes such as direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.

To exercise any of the above rights, contact the 09win customer support team via live chat or email. We aim to process requests within a reasonable timeframe, subject to identity verification first.

7. Data Retention & Deletion

09win does not keep your personal data longer than necessary for the purposes stated in this policy or as required by legal and licensing obligations.

• Active account data: Retained for the duration your account is active and for a number of years after account closure to meet legal requirements.
• Financial transaction records: Retained for the minimum period required by international financial regulations and our licensing obligations.
• Activity logs: General system logs are retained for a shorter period for security and technical troubleshooting purposes.
• Marketing data: If you unsubscribe from marketing communications, that data is deleted within a reasonable period.

When the retention period expires or you submit an eligible deletion request, data will be disposed of securely and irreversibly.

8. Cross-Border Data Transfers

As an online betting platform operating under international licensing, your personal data may be processed and stored on servers located outside Malaysia.

For every such data transfer, 09win ensures that protection equivalent to the standards applicable in Malaysia is applied. This includes using appropriate data transfer agreements with receiving parties and ensuring they comply with the security standards we have set.

9. Amendments to This Privacy Policy

09win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements.

When significant changes are made, we will notify you through one of the following methods:

• A notice on the main page of the 09win platform
• A notification via email to your registered address
• An in-account message upon your next login

The "Updated" date at the top of this page will always reflect the latest version of this policy. Continued use of the 09win platform after changes are published is considered your acceptance of the updated terms. If you do not agree with any changes, you may close your account by contacting customer support.